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Legal

Terms & Conditions

Last updated: October 2026

Using this website

By using this website you agree to these terms. Please read them before applying for a trade account, placing an order or accessing our training resources. If you do not agree with them, please do not use the site.

Trade accounts

Some areas of this site, including trade pricing and the Academy, are intended for professional customers. Trade account applications are reviewed individually and we may ask for proof that you operate as a salon, spa, clinic or therapist.

Starter packs, orders and pricing

Prices shown are in pounds sterling and are correct at the time of publication. We may update prices, pack contents and availability. An order is only confirmed once payment has been received and we have accepted it.

Delivery

Delivery timescales given on this site are estimates. We will always do our best to meet them, but we cannot be responsible for delays outside our control once an order has left us.

Returns and refunds

If something arrives damaged or is not what you ordered, please contact us within 14 days of delivery so we can put it right. Sealed skincare products cannot be returned once they have been opened, for hygiene reasons.

Academy and training materials

Training videos, manuals, quizzes and marketing assets are provided for the use of you and your team. Please do not share, resell or republish them outside your own business.

Our content

The text, images, branding and product information on this site belong to us or our licensors. You may use the marketing assets we provide for promoting MONUSKIN products, but not for any other purpose.

Liability

We provide product and training information in good faith for professional use. You are responsible for carrying out treatments safely and in line with the training and protocols provided. Nothing in these terms limits your statutory rights.

Changes to these terms

We may update these terms from time to time. The version published on this page is the one that applies.

Governing law

These terms are governed by the laws of England and Wales, and any disputes will be handled by the courts of England and Wales.

Contact us

If you have any questions about these terms, please get in touch through our contact page.